IT Support & Maintenance Services
Reliable IT helpdesk, hardware procurement, software licensing, and network management for your Hong Kong office — so you can focus on business.
From Helpdesk to Strategic Planning
For SMEs that can't justify a full-time IT team, we cover everything from day-to-day helpdesk requests to strategic technology planning — with bilingual (English/Cantonese) support across Hong Kong.
IT Helpdesk
Remote and on-site support with a ticket-based system and SLA response times.
Hardware Procurement
Sourcing computers, laptops, servers, printers, and networking equipment.
Software Licensing
Management of Microsoft 365, Google Workspace, Adobe, and Zoom licences.
Network Management
Office network design, Wi-Fi, VPN, firewall setup, and ISP liaison.
Patch & Update Management
Automated OS and software patching to keep your systems secure.
IT Strategy & Planning
Quarterly technology reviews and roadmap planning.
Four Steps to Fully Supported IT Operations
IT Audit & Inventory
Complete documentation of your devices, software, and network.
Support Plan Setup
Helpdesk configuration and a briefing for your staff.
Remote Monitoring Deployment
RMM agent installation for proactive issue detection.
Ongoing Support & Reporting
Monthly reports on tickets, resolution times, hardware health, and licence renewals.
A Plan for Every Office Size
Basic
1–5 users
Business
5–20 users
Enterprise
20+ users
Ad Hoc
One-off projects
Frequently Asked Questions
What is your response time for support requests?
Business and Enterprise clients get a guaranteed 2-hour remote response SLA, with on-site arrival within 4 hours for critical issues. Basic plan clients receive same-business-day support.
Do you support both Windows and Mac?
Yes. We support Windows (all versions), macOS, iOS, and Android devices, including mixed environments.
Can you help with an office relocation?
Yes. We provide full IT move coordination, including equipment disconnection and reconnection, network setup, and testing.